Replacement Policy
Last updated: 2 March 2026
1. Exchange Guidelines & No-Refund Terms
1. No monetary refunds are provided for prepaid Orders
2. A one‑time replacement request may be raised within 72 hours of delivery for (a) defective/damaged Product, or (b) incorrect Product delivered.
3. Eligibility conditions:
Product must be unused, unopened, sealed in original manufacturer packaging with all accessories & IMEI/serial no. intact
For open‑box delivery, any issues must be reported to the delivery partner immediately; the item can be returned on the spot.
4. After inspection and approval, a replacement of the same model (or store credit if unavailable) will be dispatched within 2 business days.
5. Products damaged due to misuse, electrical surges, liquid ingress or unauthorised repairs are excluded from replacement.
2. Open‐Box Delivery Protocol
1. The delivery executive opens the package in your presence.
2. Customer verifies:
Physical condition (no dents, cracks)
IMEI/serial matches invoice
All box contents present
3. If any issue is detected, you may hand the item back immediately; no payment or replacement ticket is needed at that moment.
4. Upon warehouse validation, a replacement device ships within 2 business days (subject to stock).
3. Customer Responsibilities at Receipt
Upon delivery or pick‐up you must::
1. Inspect outer packaging for damage or tampering.
2. Verify IMEI/serial and product model.
3. Sign the delivery sheet or enter OTP to confirm receipt.
4. Retain invoice, warranty card & accessories; these are required for warranty claims or 72‐hour replacement under our No‐Refund Replacement Policy. Failure to follow these steps may affect eligibility for replacement.